General Terms and Conditions of Sale
We are pleased to welcome to you to the Dronifion website at dronifion.com (the “Site”). This website is owned and operated by DRONIFION ENTERPRISE.
This section of our Site sets out our General Terms and Conditions of Sale (“Terms”) including our full delivery and returns process. These terms and conditions apply to all sales of products made through the website to customers. It is important to carefully read these terms before placing an order. We reserve the right to make changes to these terms at any time. Any changes will apply to orders placed on the website after the new version has been posted. By continuing to use the website, you agree to the updated terms. If you do not agree to these terms, please stop using the website immediately.
The website is intended for use and promotion of digital products on dronifion.com website. If you have any questions about whether a product is right for you, feel free to email us at customercare@dronifion.com before making your purchase.
Since dronifion.com offers non-tangible irrevocable goods we DO NOT issue refunds once the order is accomplished and the product download link is sent. As a customer, you are responsible for understanding this upon purchasing any item at our site.
UNFORTUNATELY, DUE TO THE IMMEDIATE ACCESS TO DIGITAL PRODUCTS, ALL SALES ARE FINAL AND NONREFUNDABLE.
Information about us and how to contact us
We are DRONIFION ENTERPRISE, a Sole Proprietorship business registered in Malaysia. When we say “Dronifion”, “us”, “our” or “we”, we refer to DRONIFION ENTERPRISE, a Sole Proprietorship business governed by Malaysian law whose registered with the Companies Commission Malaysia (as the term is defined in the Companies Act 2016).
You can contact us through customer service by sending an email to: customercare@dronifion.com, or using the form on dronifion.com available at https://dronifion.com/contact-us.
If we need to contact you, we will do so by telephone or by writing to you at the email address or postal address you have provided to us in your account on the Site.
Our Products
The images of the products on the website are for illustration purposes only, and while we try to accurately display the colors of the products, we cannot guarantee that a device’s display will accurately reflect the color of the product. The actual product may differ slightly from the images on the website.
Complimentary samples or gifts with purchase are only available for certain products, subject to qualifying terms and conditions, and based on first come, first serve availability. We reserve the right to change the qualifying terms and conditions or substitute the samples or gifts with similar items at any time without notice.
Our contract with you
Orders
We will only accept your order once we have sent you an order confirmation email. At that point, a contract for the sale and purchase of the ordered products will be created between us.
Since dronifion.com offers non-tangible irrevocable goods we DO NOT issue refunds once the order is accomplished and the product download link is sent. As a customer, you are responsible for understanding this upon purchasing any item at our site.
When we have accepted your order through the Site, you will be directed to a confirmation page showing the order number and the total amount charged to your credit card. You can print this page for your own reference or wait for our acceptance email titled “[Dronifion]: New order #xxxx” or “Order Confirmation”, which is your “Order Confirmation Email”. This email will include your unique reference number/order number, total amount charged to your credit/debit card, and details of items purchased, billing/delivery addresses, and packaging options, which you should keep for your records. There is also a link to our website to download your digital product(s).
If you have any questions about an order, please contact the our customer service using the contact information in section “Information about us and how to contact us”. It will be helpful if you can provide us with the order number when you contact us about your order.
Price and Payments
You can only pay for products on our website using Visa or MasterCard credit/debit cards. We do not accept bank transfers, paypal or e-wallets at this time. To ensure the smooth processing of your order, you must pay for the products before we dispatch them.
Invoice
Invoice is available upon request for all order(s). Please contact our Customer Service if you would like an invoice for your order(s).
Order Cancellation
Since dronifion.com offers non-tangible irrevocable goods we DO NOT issue refunds once the order is accomplished and the product download link is sent. As a customer, you are responsible for understanding this upon purchasing any item at our site.
In certain situations, our system may cancel an order or part of an order for various reasons, including but not limited to the following:
- The product is not available
- Payment information cannot be processed
- The order cannot be delivered to the provided email address
- A duplicate order was placed by the system
- The order or part of the order may violate our terms.
- If we cancel your order, you will receive an email explaining the reason for the cancellation and your original payment method will be refunded for the corresponding amount of the cancelled order or part of the order. Once an order is placed, we are unable to make any changes to it, including the delivery email address. We recommend that you carefully review and, if necessary, modify your order before submitting payment. Please contact our Customer Service if you face an issue regarding your order(s).
Delivery
Delivery Terms and Charges
When we have accepted your order through the Site, you will be directed to a confirmation page showing the order number and the total amount charged to your credit card. You can print this page for your own reference or wait for our acceptance email titled “[Dronifion]: New order #xxxx” or “Order Confirmation”, which is your “Order Confirmation Email”. This email will include your unique reference number/order number, total amount charged to your credit/debit card, and details of items purchased, billing/delivery addresses, and packaging options, which you should keep for your records. There is also a link to our website to download your digital product(s).
We recommend that you carefully review your email address and other information, if necessary, modify your order before submitting payment. Please contact our Customer Service if you face an issue regarding your order(s).
If you have any questions about an order, please contact the our customer service using the contact information in section “Information about us and how to contact us”. It will be helpful if you can provide us with the order number when you contact us about your order.
We will ship your order(s) to the delivery email address you have provided in your account in dronifion.com. We are not liable for any loss or delay arising from the incorrect address provided.
For more information, please see our refund policy before making any purchase on our website.
Delivery Status
Please contact our Customer Service concerning the order(s) with tracking information of your order(s) once your order has been shipped.
Delivery Email Addresses
Unless indicated otherwise during the ordering process, we will deliver your order(s) to the delivery email address you have provided in your account information on the Site.
We will take all reasonable care to deliver your order(s) to the email address provided by you on the Site. However, we shall not be liable for any delay or failure to deliver or mis-delivery as a result of incorrect information entered by you.
Please contact our Customer Service team concerning the delivery email addresses of your order(s).
Ownership and Responsibility
We will make every effort to deliver your order to the specified email address within the agreed time frame. However, we cannot be held responsible for any delays or failures in delivery due to incorrect information provided by you or circumstances beyond our control. Ownership of the products will be transferred to you once we have received full payment for the products and any applicable delivery fees.
Your rights to end the contract
You may have the right to end your contract with us, because of something we have done or something we have told you that we are going to do and if any of the following circumstances occur, the contract between us will end immediately, and we will refund you in full for any product(s) that have not been provided to you. we ONLY honor requests for the refund for the following reasons:
- Specific terms stated on a specific digital product: Some digital products may explicitly state a full or partial refund is based on a satisfaction guarantee.
- Non-delivery of the product: due to some mailing issues of your e-mail provider or your own mail server you might not receive a delivery e-mail from us. In this case, we recommend contacting us for assistance. Claims for non-delivery must be submitted within 7 days from the order placing date. Otherwise, the product will be considered received and downloaded;
- Download and unzipping issues: it may happen so that you are having problems while downloading the product or its unzipping. Claims regarding such issues must be submitted within 7 days. If you do not properly contact us during this period, you agree that we may construe silence as a successful download of the product with no further right of redress or refund for a “download issue” reason;
- Major defects: although all the products are thoroughly tested before release, unexpected errors may occur. You should contact us for such issues. We reserve the right to rectify the error or defect within 72 hours. If any deficiency is approved and we fail to correct it within 72 hours from the date of the initial complaint letter or any other notification provided by a Customer, the refund will be issued to the customer in full without any compensations or reimbursements. OR, at customer’s choice, replacement of the product of the same or around the same value can be offered; Please be advised that temporary access to your webhost/server can be requested by our technicians in order to identify and fix the possible issues with our products. Failure to provide such access in a timely manner may result in a delayed resolution of the issue. Refusal to provide access to your server will result in your inability to qualify for a refund.
- Product not-as-described: such issues should be reported within 7 days from the date of the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the website. Complaints which are based merely on the customer’s false expectations or wishes are not honored.
- You have a legal right to terminate the contract due to something we have done wrong according to applicable laws and regulations.
Please note that we do not bear any responsibility and therefore we do not satisfy any refund/return/exchange requests based on incompatibility of our products with some third-party software (plug-ins, add-ons, modules, search engines, scripts, extensions etc) other than those which are specified as compatible in a description available on the sales page of each product. We don’t guarantee that our products are fully compatible with any third-party programs (including web host) and we do not provide support for third-party applications.
How to make a refund for your order
Requests for a refund are accepted at customercare@dronifion.com or using the form on dronifion.com available at https://dronifion.com/supports/ within the period of 1 week after the order is placed. You should accompany this request with detailed and grounded reasons why you are applying for a refund. Please make sure your request does not contradict our Terms of Use/Privacy Policy.
Your obligation and responsibility
In order to access and use the Site, you must follow all applicable laws and act in good faith. You are not allowed to make any changes or alterations to the Site or any content or services that may appear on the Site. Children under the age of 18 are not allowed to use the Site or place orders on the Site. By using the Site and/or placing orders on the Site, you confirm that you are over the age of 18 and are legally able to enter into binding contracts. If we discover that you are under the age of 18 at any time, we reserve the right to terminate your access to the Site immediately. It is your responsibility to keep your account (including username and password) registered on the Site confidential. You will be responsible for all activity that occurs under your account on the Site.
Intellectual Property
The content available on the site, including but not limited to trademarks, logos, designs, features, functions, texts, graphics, images, videos, software, music and sounds, and their organization, is the property of us or our affiliates, partners, or licensors. The content is protected by intellectual property laws and may not be used without our permission.
Disclaimer and Limitation of Liability
- You are responsible for maintaining the confidentiality of your account (including username and password) on the Site. You will be held responsible for all activities that occur under your account.
- We do not guarantee the accuracy, timeliness, adequacy, commercial value, or completeness of any information or data on the Site or through the Interactive Services.
- We also do not guarantee the security of any information transmitted through the Site or Interactive Services, and cannot guarantee that the Site or Interactive Services will be uninterrupted, error-free, or free from viruses or other potentially malicious programs.
- We will not be liable for any damages of any kind arising from the use of the Site or Interactive Services. This includes, but is not limited to, direct, indirect, incidental, punitive, or consequential damages, loss of data, income, profits, revenue, or goodwill, and damage to or loss of property.
- We will not be held responsible for any incorrect or improper use of the Site or any products or services offered on it, including use that does not comply with product instructions or that is unreasonable or unexpected.
- We will also not be held responsible for any claims arising from the use of non Le Fresh Grocery branded products.
- We are not responsible for and do not assume any liability for any third-party websites linked to or from the Site or the Interactive Services. We have no control over the content or practices of these websites and cannot be held responsible for any harm or damage that may result from accessing or using them.
Indemnification
You agree to defend, indemnify, and hold us / Le Fresh (and our affiliates, officers, directors, agents, licensors, joint ventures, employees, and third-party service providers) from all claims, demands, losses, liabilities, costs, expenses, obligations, and damages of every kind, including reasonable legal fees, arising out of:
- Your use of and access (or anyone acting under your account) to the Site and/or the Interactive Services
- A breach of your representations and warranties set forth above
- Your violation of any law or the rights of a third party (including, without limitation, any copyright, property, or privacy right)
- Any claim in connection with any information submitted by you that caused damage to a third party
This indemnification will survive the termination of these Terms and your use of the Sites and/or the Interactive Services.
Force Majeure
We will not be liable for any non-compliance or delay in compliance with any of the obligations we assume under a Contract caused by events that are beyond our reasonable control (“Force Majeure Events”).
Force Majeure Events shall include any act, event, failure to exercise, omission or accident that is beyond our reasonable control, including, among others, the following:
- strike, lockout or other forms of protest;
- civil unrest, revolt, invasion, terrorist attack or terrorist threat, war (declared or not) or threat or preparation for war;
- fire, explosion, storm, flood, earthquake, collapse, epidemic or any other natural disaster;
- inability to use trains, ships, aircraft, motorized transport, logistics delivery or other means of transport, public or private;
- inability to use public or private telecommunications systems;
- acts, decrees, legislation, regulations or restrictions of any government or public authority;
- failure or accident in maritime or river transport, postal transport or other type of transport;
- interruption, blackout or delays for any transmission over the Internet and electronic mail due to internet traffic, or incorrect data transmission due to the public nature of the Internet; or
- other similar or different contingencies beyond our reasonable control.
It shall be understood that our obligations deriving from any Contract are suspended during the period in which a Force Majeure Event remains in effect and we may require an extension of the period until the Force Majeure Event is removed to fulfill these obligations.
Use and Disclosure of Personal Data
When you provide us with personal information, we will use it to fulfill your orders, process your payments, improve our services, and, if you have agreed during the ordering process, provide you with additional information and promotions from us, our business partners, and/or our advertisers.
We will only share your personal information with third parties when required or allowed by law. Please refer to our Privacy and Cookies Policy for more information on how we handle personal information submitted by you when creating an account, placing orders, making payments, and using the Site.
Other Important Terms
- These Terms of Use constitute the entire agreement between you and us concerning your use of the Site and supersede all prior agreements or communications.
- Nothing contained in these Terms shall be construed as creating any agency, partnership, or other form of joint enterprise between us.
- We reserve the right to transfer our rights and obligations under these Terms to another organization. You may only transfer your rights or obligations under these Terms with our written consent. If any part of these Terms is found to be invalid or unenforceable, it will not affect the validity of the rest of the Terms. The invalid or unenforceable provision will be modified to the extent necessary to make it valid and enforceable.
- Under these terms, each paragraph is treated separately. If a court or relevant authority determines that any of them are unlawful or unenforceable, that invalidity or unenforceability will not affect the rest of the terms. However, the adjudicating entity will modify the terms as needed to best reflect the original intent of the parties.
- If we do not immediately insist that you fulfill your obligations under these terms or if we delay in taking action against you for breaching the contract, it does not mean that you do not have to fulfill those obligations or that we cannot take action against you at a later time.
- These terms and any disputes or claims arising from them, including non-contractual disputes or claims, will be governed by the laws of Malaysia. By using the site, you agree that the courts of Malaysia will have exclusive jurisdiction to resolve any disputes or claims, including non-contractual disputes or claims, related to these terms or their subject matter or formation.
Last Updated: 31 Dec 2022
